TenderVerity Terms of Use

By creating an account, accessing the Service or using any TenderVerity feature, you agree to these Terms and our Privacy Policy.

When you use TenderVerity on behalf of a company, public body, partnership or other organization, you confirm that:

• you have authority to bind that organization;
• the organization accepts these Terms; and
• references to “you” include both you and that organization.

You may not use the Service unless you are legally capable of entering into a binding agreement.

TenderVerity is intended primarily for business and professional use. It is not intended for personal, household or consumer use.

“Authorized User” means a person permitted to use the Service through a Customer account.

“Customer” means the organization that creates, purchases or controls a TenderVerity workspace.

“Customer Content” means information submitted to the Service by a Customer or Authorized User, including company profiles, search criteria, notes, comments, assignments, workflow information, integration settings and feedback.

“Official Source” means a public procurement portal, public authority, contracting body or other third party from which procurement information originates.

“Service” means the TenderVerity website, application, APIs, feeds, notifications, integrations and related services.

TenderVerity is a procurement-intelligence and opportunity-management platform.

Depending on your plan, the Service may provide:

• procurement notice aggregation and normalization;
• company and capability profiles;
• explainable opportunity matching and scoring;
• saved searches, alerts and email digests;
• buyer, award and notice-change intelligence;
• qualification and pursuit workflows;
• assignments, comments, watchers and activity history;
• exports, feeds, API keys and webhooks;
• integrations with third-party communication tools; and
• administrative, support and billing functionality.

Features, limits and availability may vary by plan, country, source or technical integration.

TenderVerity is not a contracting authority, procurement authority or official tender-submission platform.

The Service does not:

• publish authoritative procurement notices;
• submit applications or bids on your behalf;
• determine whether you are legally eligible to participate;
• guarantee that a notice is complete, current or accurate;
• guarantee that you will qualify for or win a contract; or
• replace professional legal, procurement, tax or compliance advice.

Official Sources remain the final authority for tender documents, eligibility rules, deadlines, amendments, questions, submissions and awards.

You must verify all material information directly with the relevant Official Source before making a commercial, legal or submission decision.

TenderVerity may use algorithms, rules, statistical methods or machine-assisted analysis to rank opportunities and generate scores, signals, explanations, classifications or recommendations.

These outputs are decision-support tools. They may contain errors, omissions, outdated information or incorrect assumptions.

A high score does not mean that:

• you are eligible for the opportunity;
• all mandatory requirements are satisfied;
• the opportunity is commercially suitable;
• a bid will be successful; or
• TenderVerity has reviewed every tender document.

You remain solely responsible for reviewing the underlying evidence and making all qualification and bidding decisions.

TenderVerity does not make legally binding or similarly significant decisions about individuals through its opportunity-matching functionality.

You must provide accurate, current and complete account information.

You are responsible for:

• protecting your credentials;
• maintaining appropriate account security;
• all activity performed through your account;
• ensuring that Authorized Users comply with these Terms; and
• notifying us promptly of suspected unauthorized access.

You may not share individual login credentials between multiple people.

An organization owner or administrator may manage workspace membership, roles, permissions, integrations, exports, billing and access to Customer Content. Users should understand that their organization administrator may access, modify, export or delete information within the organization workspace.

We may rely on instructions given by an authorized organization owner or administrator.

You retain ownership of Customer Content.

You grant TenderVerity a worldwide, non-exclusive, limited license to host, copy, process, transmit, display, index and otherwise use Customer Content only as reasonably necessary to:

• provide and secure the Service;
• generate matching and intelligence results;
• operate requested integrations;
• prevent fraud or abuse;
• provide support;
• comply with law; and
• enforce these Terms.

You confirm that you have all necessary rights and lawful grounds to submit and process Customer Content through the Service.

You must not submit special-category, highly sensitive or regulated personal information unless it is strictly necessary, lawful and specifically supported by the Service.

Where TenderVerity processes personal data in Customer Content on the Customer’s documented instructions, the parties may enter into a separate data processing agreement.

You may not use TenderVerity to:

• violate any law, regulation, contractual obligation or third-party right;
• submit unlawful, fraudulent, defamatory or misleading information;
• harvest personal data for unrelated marketing, surveillance or profiling;
• distribute malware or harmful code;
• probe, scan or test system vulnerabilities without written authorization;
• bypass access controls, plan limits or security measures;
• interfere with the operation or availability of the Service;
• use automated scraping where an API or export restriction applies;
• reverse engineer the Service except where applicable law expressly permits it;
• impersonate another person or organization;
• misuse API keys, webhooks or integration credentials;
• resell, sublicense or commercially exploit the Service without authorization;
• use the Service to make unlawful discriminatory decisions;
• overload Official Sources or violate their applicable access conditions; or
• use TenderVerity to build a materially competing product using protected elements of the Service.

We may investigate suspected violations and suspend or restrict access where reasonably necessary.

Some features are free or limited. Paid features require an active subscription.

The applicable plan, price, billing period, usage limits and included features are displayed at checkout or in an applicable order form.

Subscriptions may renew automatically unless cancelled before the renewal date.

Payments may be processed by a third-party merchant of record, such as Lemon Squeezy. That provider may handle checkout, payment processing, invoicing, applicable indirect taxes, refunds and payment-related customer support under its own terms and privacy policy.

You authorize the applicable payment provider to charge the selected payment method for recurring fees, taxes and authorized adjustments.

Except where required by law or expressly stated at checkout:

• fees are non-refundable;
• cancellation takes effect at the end of the current paid billing period;
• unused time or features are not credited; and
• plan changes may take effect immediately or at the next renewal.

We may change future subscription prices by giving reasonable notice. A price change will normally apply from a subsequent renewal period.

Failure to pay may result in restriction, downgrade or suspension.

TenderVerity may interact with third-party services, including:

• Official Sources;
• authentication providers;
• payment providers;
• email-delivery providers;
• cloud infrastructure providers;
• monitoring and error-reporting providers;
• storage providers;
• Slack, Telegram or similar communication tools; and
• customer-configured APIs and webhooks.

Your use of third-party services may be governed by separate terms.

We do not control and are not responsible for third-party services, external websites, procurement portals or their content, security, availability or practices.

Enabling an integration authorizes TenderVerity to transmit the information reasonably necessary to operate that integration.

TenderVerity and its licensors retain all rights in the Service, including its software, interface, design, databases, documentation, matching logic, scoring methods, trademarks and original content.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use the Service for your organization’s internal business activities.

No ownership rights are transferred to you.

Public procurement information and third-party materials may belong to their respective publishers or rights holders. TenderVerity does not claim ownership of third-party source content merely because it is indexed or normalized through the Service.

When you provide suggestions, ideas or product feedback, you grant us a worldwide, perpetual, irrevocable and royalty-free right to use that feedback to develop and improve TenderVerity without an obligation to compensate you.

This clause does not transfer ownership of your confidential Customer Content.

Each party may receive non-public information from the other.

The receiving party must:

• use confidential information only for the purpose of the relationship;
• apply reasonable safeguards;
• limit access to people who need it; and
• not disclose it except as authorized or legally required.

Information is not confidential when it is publicly available without breach, already lawfully known, independently developed or lawfully received from another source.

We aim to operate TenderVerity reliably, but continuous or uninterrupted availability is not guaranteed.

The Service may be unavailable because of maintenance, security incidents, infrastructure failures, Official Source outages, third-party failures or events outside our reasonable control.

We may modify, replace or discontinue features. Where a material change significantly reduces a paid core feature, we will make reasonable efforts to provide advance notice.

No service-level commitment applies unless stated in a separate signed agreement.

You may stop using the Service at any time. Organization owners may cancel subscriptions or request workspace deletion through the available account controls or by contacting support.

We may suspend or terminate access where reasonably necessary because of:

• a material breach of these Terms;
• non-payment;
• fraud, abuse or security risk;
• unlawful activity;
• a valid legal request;
• harm to TenderVerity, another user or a third party; or
• discontinuation of the Service.

Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue.

Before terminating an account, you should export any Customer Content you need. Following termination, data may be deleted or retained as described in the Privacy Policy and applicable law.

Sections concerning intellectual property, confidentiality, liability, indemnification and disputes survive termination where their nature requires it.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.”

TenderVerity disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement.

We do not warrant that:

• the Service will always be available, secure or error-free;
• every relevant procurement opportunity will be identified;
• source information will be complete or current;
• matching scores will be accurate;
• alerts will arrive before a deadline;
• integrations will operate continuously; or
• use of the Service will produce any particular commercial result.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential loss, including loss of profits, revenue, business, opportunity, contracts, anticipated savings, goodwill or data.

TenderVerity is not responsible for losses resulting from:

• reliance on a match, score, alert or recommendation;
• missed or changed tender deadlines;
• an Official Source error or outage;
• an unsuccessful or rejected bid;
• eligibility or compliance decisions;
• unauthorized access caused by your failure to secure credentials; or
• third-party services outside our reasonable control.

TenderVerity’s aggregate liability arising from the Service or these Terms will not exceed the greater of:

1. the fees paid or payable by the Customer for the Service during the twelve months preceding the event giving rise to the claim; or
2. EUR 100 where the Service was provided free of charge.

The limitations do not apply to liability that cannot legally be limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where applicable, or death or personal injury caused by negligence.

To the extent permitted by law, the Customer will defend and indemnify TenderVerity against third-party claims resulting from:

• unlawful Customer Content;
• the Customer’s breach of these Terms;
• the Customer’s violation of third-party rights;
• misuse of the Service by the Customer or its Authorized Users; or
• unlawful use of personal data through the Service.

This obligation does not apply to the extent a claim was caused by TenderVerity’s breach, negligence or wilful misconduct.

Before commencing formal proceedings, each party agrees to make reasonable efforts for at least thirty days to resolve the dispute through good-faith discussions.

We may update these Terms to reflect changes to the Service, law, security requirements or business operations.

We will provide reasonable notice of material changes through the Service, by email or by another appropriate method.

The updated Terms will state their effective date. Continued use after the effective date constitutes acceptance where permitted by law.

These Terms, the Privacy Policy, any applicable order form and any signed data processing agreement constitute the agreement between the parties concerning the Service.

If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in effect.

Failure to enforce a provision is not a waiver.

You may not assign these Terms without our prior written approval. We may assign them as part of a merger, restructuring, sale of assets or transfer of the Service.

Neither party is liable for delay caused by events outside its reasonable control.

Nothing creates an employment, agency, partnership or joint-venture relationship.

The English and French versions are intended to have the same meaning.

Questions about these Terms may be sent to:

[email protected]